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Technical Help | StarGames Casino

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Technical Help | StarGames Casino

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Have other questions about an online service? Open the online service you have a question about — refilling prescriptions, making appointments, viewing lab results, or whatever — and go to the "About This Service" link at the top of the page.

Each type of service has its own About This Service page, which explains how the service works and answers common questions.

The pages don't look quite right. What Web browsers does Kaiser Permanente support? We support the more recent versions of commonly used browsers, primarily Internet Explorer, Firefox, and Safari.

I can't find or open a page that I bookmarked. We occasionally make changes to our site and the location of some pages may change, or some pages may be removed.

I've heard I should clear my cache for security reasons. How is that done? Clearing your browser's cache will increase the security and privacy of your information because no one will be able to see your browsing history.

This is important if you're using a public computer. If you don't know how to clear your cache, search for "clear cache" or "clear browsing history" in the Help section for your browser window.

If you completed registration: Make sure you are entering your correct member ID number and password. Your ID number is on your member card.

Your password is case-sensitive. Not sure you're using the right password? Go to forget your password? If you haven't signed on in the last 18 months, you will have to register again.

Updating email, information How do I change my email address or other personal information? Your member ID card Personal online services I don't see all services, such as emailing my doctor.

You may not see all services after finishing registration if: You don't get your primary care at a Kaiser Permanente medical office.

You'll be able to refill prescriptions, get a Health Profile assessment, and check your health coverage and benefits online. However, you won't be in the system that allows you to email your doctor, or make appointments and see lab results online.

Allow pages to download completely before selecting any of the links. Your ISP may be experiencing a problem.

Try to see if you encounter the same problem with another site see Web Traffic above. Your modem may be too slow to download our Web pages which may cause the page to timeout before it completely loads.

You may need to upgrade your modem to help you connect to the Internet. Some of our pages include graphics which may cause a Web page to load slower.

It is possible your computer does not have enough memory, and you may want to consider additional memory. Browser Version Use the latest version of your Internet browser.

JavaScript For full functionality of this site, JavaScript must be enabled. Cookies Be sure that cookies are not blocked.

Block hours allow the client to purchase a number of hours upfront at an agreed price. While it is commonly used to offer a reduced hourly rate, it can also simply be a standard non-reduced rate, or represent a minimum fee charged to a client before providing service.

This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills. Managed services means a company will receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee.

The companies that offer this type of tech support are known as managed services providers. Many companies and organizations provide discussion boards for users of their products to interact; such forums allow companies to reduce their support costs [2] without losing the benefit of customer feedback.

Almost all tech brands and service providers give free access to a rich library of technical support solutions to users.

These are huge databases of step-by-step solutions, however if you visit the support sites for big brands the solutions are more often for their products alone.

With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs.

Dell was amongst the first companies to outsource their technical support and customer service departments to India in For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service.

Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service at a low cost to the business.

For businesses needing technical support assets, outsourcing enables their core employees to focus more on their work in order to maintain productivity.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business' needs regarding their ability to sufficiently serve their customers or users.

The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner.

Success of the organizational structure is dependent on the technicians' understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level.

Tier 0 or self-help is in the form of "wikis" or FAQs that allow for users to access and resolve information on their own rather than have to contact a local Helpdesk or Service Desk for resolution.

Tier I or Level 1, abbreviated as T1 or L1 is the initial support level responsible for basic customer issues.

It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.

This level should gather as much information as possible from the end user. The information could be computer system name, screen name or report name, error or warning message displayed on the screen, any logs files, screen shots, any data used by the end user or any sequence of steps used by the end user, etc.

This information needs to be recorded into the issue tracking or issue logging system. This information is useful to analyze the symptoms to define the problem or issue.

You may need to upgrade your modem to help you connect to the Internet. Some of our pages include graphics which may cause a Web page to load slower.

It is possible your computer does not have enough memory, and you may want to consider additional memory. Browser Version Use the latest version of your Internet browser.

JavaScript For full functionality of this site, JavaScript must be enabled. Cookies Be sure that cookies are not blocked. PDFs Your browser may not be able to view the file.

If you cannot open the PDF in your browser, try performing a page refresh in your browser. Not all forms can be filled in on the computer.

If you cannot fill in the form electronically, print the form and complete the form by hand. Success of the organizational structure is dependent on the technicians' understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level.

Tier 0 or self-help is in the form of "wikis" or FAQs that allow for users to access and resolve information on their own rather than have to contact a local Helpdesk or Service Desk for resolution.

Tier I or Level 1, abbreviated as T1 or L1 is the initial support level responsible for basic customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and various other headings denoting basic level technical support functions.

This level should gather as much information as possible from the end user. The information could be computer system name, screen name or report name, error or warning message displayed on the screen, any logs files, screen shots, any data used by the end user or any sequence of steps used by the end user, etc.

This information needs to be recorded into the issue tracking or issue logging system. This information is useful to analyze the symptoms to define the problem or issue.

Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available.

Technical support specialists in this group typically handle straightforward and simple problems while "possibly using some kind of knowledge management tool.

Personnel at this level have a basic to general understanding of the product or service and may not always contain the competency required for solving complex issues.

In other industries such as banking, credit cards, mobile telephony, etc. Most ISPs only offer tier 1 support. Tier II or Level 2, abbreviated as T2 or L2 is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service.

It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods.

Technicians in this realm of knowledge are responsible for assisting Tier I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues.

This is a key element in meeting both the customer and business needs as it allows the technician to prioritize the troubleshooting process and properly manage his or her time.

This team needs to collect information such as program name that is failed or application name or any database related details table name, view name, package name, etc.

These details are useful for Tier 3. In addition, many companies may specify that certain troubleshooting solutions be performed by this group to help ensure the intricacies of a challenging issue are solved by providing experienced and knowledgeable technicians.

Tier III or Level 3, abbreviated as T3 or L3 is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems.

It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods.

These individuals are experts in their fields and are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues.

Note that Tier III technicians have the same responsibility as Tier II technicians in reviewing the work order and assessing the time already spent with the customer so that the work is prioritized and time management is sufficiently utilized.

This Tier 3 team can analyze the code and data using information from Tier 1 and Tier 2. If you want to email your doctor and can't use the Reply button, start a new message.

I can't send a message because the "Send" button doesn't work. The Send button won't be active until all parts of the message are complete.

You must type something in both the subject and message fields. If you pasted your whole message in the message field, try typing in another period or any other character.

In the list of providers I can email, why is a doctor listed that I've never seen? Occasionally, doctors you have not had an appointment with may be listed in the drop-down menu, such as specialists who have consulted with your doctor or helped analyze a test result.

Our system automatically lists all doctors who have participated in your care. Where are my lab results and immunization records? You must get care at a Kaiser Permanente medical office to see your lab results online.

When I sign on, I have an alert that a new message is in my Messages Inbox. When I open the link, I don't see anything new. This problem may occur if you have a web accelerator installed on your computer, such as Fasterfox or Google Web Accelerator.

Web accelerators are hardware or software that seem to make your browser access web pages more quickly. They do this by caching or storing previously accessed pages, or by "pre-fetching" documents or pages likely to be accessed in the near future.

However, if an old message or lab result has been cached, the accelerator may skip new messages or lab results and go directly to the cached one.

If you know you have a web accelerator installed on your computer, disable it and then try checking your messages or lab results again.

I use Safari and cannot finish placing a Pharmacy refill order. If you are using an older Safari browser, you may have started having problems with our Pharmacy online refills in early Some members got online messages to keep signing on or that they couldn't use a saved credit card.

We apologize for the inconvenience. You can solve the problems by updating to a more recent version of Safari.

You also can call our automated Pharmacy line to place a refill order at or Have other questions about an online service?

Open the online service you have a question about — refilling prescriptions, making appointments, viewing lab results, or whatever — and go to the "About This Service" link at the top of the page.

Each type of service has its own About This Service page, which explains how the service works and answers common questions.

Technical Help | StarGames Casino -

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